Book Your Doctors Appointment Online Today
At Clair Medical Centre, our dedicated healthcare team is committed to providing compassionate, patient-centred care for you and your family. We take pride in offering a supportive environment with providers who work together to ensure you receive the highest quality medical attention.
By booking an appointment, you are acknowledging and agreeing to our clinic policies outlined below.
If you have questions, visit our FAQ or contact us directly — we’re always happy to help.
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Clinic Policies
Before you book your appointment or visit our clinic, please be aware of our clinic policies.
If you have any questions or concerns about our policies, feel free to connect with a team member
VISITS
To ensure all patients receive timely and efficient care, we will only address one medical issue per visit. If you have multiple medical issues you would like our doctors to look at, please book another appointment for another day.
PRESCRIPTION POLICY
We unfortunately do not prescribe narcotics and controlled substances.
ZERO TOLERANCE
We do not tolerate any form of aggressive, abusive, or disruptive behaviour. This includes verbal or physical threats, harassment, or any inappropriate language. Any misconduct will result in your appointment being cancelled.
NO SHOWS
There is a $50 CAD no show fee. This fee will be applied to your next appointment with us. You must advise us 24 hours before your appointment to cancel. Cancellations can occur via the myhealthaccess booking link in your account or you can cancel the appointment by calling the clinic during operational hours.
What happens after I book my Meet-&-Greet appointment?
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1. Attend your Meet-&-Greet appointment.
During the appointment, you will have the opportunity to ask the doctor any questions you want about them and they will ask you questions about your health and what concerns you may have about your health.
Please note that no medical concerns will be addressed during the Meet-&-Greet appointment
2. If both you and the doctor agree to move forward, you will be given a final registration form.
This form completes the family practice rostering process and officially registers you with the clinic.
3. If you are or were rostered with another family doctor, your medical records will need to be transferred.
If you would like us to handle the transfer on your behalf, you will be asked to sign a medical release form. We will then request the records from your previous provider. Please note that your previous doctor may charge a fee for transferring records.
4. Your doctor will advise you on scheduling your physical exam.
Your physician will let you know when your next physical exam should be booked based on your age and health history.
Adults 40 years and older are recommended to have a full physical exam every year.
Frequently Asked Questions
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Booking and Scheduling
How do I book an appointment?
You can book an appointment using the booking button located at the top of this page or located on the main webpage.
Do you accept Walk-Ins or is everything appointment-based?
We accept walk-ins during operational hours, however walk-in doctor availability is subject to clinic volume. We accept appointment for rostered patients to book appointments with their family doctors.
How early should I book a family doctor appointment?
Booking 2 weeks in advance in typical. Same-day or same-week appointments may be available depending on the schedule.
Can I select which doctor or provider I prefer?
Rostered patients may select their family physician. Walk-in physician availability depends on scheduling. You may ask the doctor about their schedule if you prefer to see a specific doctor.
How do I cancel or reschedule my appointment?
You can cancel or reschedule your appointment through your MyHealthAccess account or by calling the reception desk during operational hours. Please note that leaving a voicemail is not sufficient to cancel or reschedule your appointment.
Is there a cancellation or no-show fee?
Yes. As per our policies, a $50 no-show fee is charged at your next visit. To avoid this fee, please cancel or reschedule at least 24 hours in advance.
Can I book appointments for my family members at the same time?
Each family member must have their own EMR account to book an appointment.
Do you offer virtual or phone appointments?
No, we do not offer virtual or phone appointments at this time.
Do I need an appointment just for a prescription renewal?
Yes. If you are a rostered family practice patient, you can book an appointment with your family doctor for prescription renewals. If you are not a rostered patient, you are invited to come for a walk-in appointment and ask for a prescription renewal during the appointment.
Can I request my appointment be a specific length?
No. Appointment lengths are preset. If you require additional time, please inform the doctor and they will accommodate you as best as possible.
What if I arrive late?
You have a 15-minute grace period before the $50 no show fee is applied, however should there be available time, this grace period may be extended. If you are significantly late, please call the clinic and we will do our best to accommodate your situation.
What if all the appointments are booked?
If you require urgent care, please visit the emergency department or call 911.
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During the Appointment
What should I bring to the clinic?
Please bring your health card, a list of your medications, information about any relevant medical history, and any forms you require to be completed.
Can I discuss multiple issues in one visit?
No. As per our clinic policy, the doctor will address one primary concern per visit to ensure all patients receive appropriate care.
Can I bring a family member or a support person?
Yes. You may bring a family member or support person if needed. Please inform us in advance so we can ensure the doctor is informed and we will do our best to add a space for them in the examination room.
Can I ask for specific tests or bloodwork?
Yes. you may request them. However, the doctor will advise whether the test is medically necessary to avoid unnecessary costs or procedures.
Will the doctor complete work/school/insurance forms during my visit?
Yes. However any forms require an additional fee. Please visit our Services page to determine the cost of the form or you can ask the doctor or receptionist about the cost before the form is completed.
What if I’m nervous or unsure how to explain my symptoms?
Your doctor will do their best to assist based on your descriptions. If helpful, you may bring pre-written notes to ensure you communicate all relevant symptoms.
Will the doctor renew my medication / prescription during the visit?
Yes, if it is medically appropriate and safe for you.
Will my medical records from other providers be reviewed?
The doctor may request your records, with your permission, if additional information about your medical history is required.
Will the contents of my appointment be private and confidential?
Yes. All appointments are confidential under the Personal Health Information Protection Act (PHIPA), except in specific legally required circumstances.
Am I able to call the doctor back at a later time if I recall a question I forgot to ask?
You are welcome to book another appointment if you have further questions or concerns.
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Follow Up
How will I get my test results?
If your results require urgent attention, reception will contact you at the number provided to arrange the earliest available appointment. Otherwise, you may call the clinic to inquire about your results or to book a follow-up appointment.
What should I do if my symptoms don’t improve after the appointment?
Please book another appointment online to follow up and the doctor will reassess your treatment plan. If your condition requires urgent care, visit the emergency department or call 911
How long do referrals take to be processed?
Typically 1-3 weeks, depending on the specialist’s waitlist.
How do I get a copy of my medical records?
You may request a copy during your next appointment.
Can I get a doctor’s note after the appointment?
Yes. Please ask the doctor to write you a note if you require one.
How do I update my contact information?
You may update your information through MyHealthAccess or ask the receptionist to assist you.
What if I forgot to ask for a prescription refill?
Please book another appointment to refill your prescription.
When should I return for follow-up care?
There is no universal follow-up schedule. Please ask the doctor during your appointment when they recommend you return.
How do I transfer my medical file if I leave the practice?
Your new family doctor’s clinic must send us a formal medical records transfer request.
How can I support the clinic?
Thank you for choosing our clinic to support your healthcare needs. You can support us by leaving a review on our Google Page.
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